{"id":13998,"date":"2024-05-24T23:38:25","date_gmt":"2024-05-24T20:38:25","guid":{"rendered":"https:\/\/www.ne-fa.com\/exchange-and-returns-policy\/"},"modified":"2024-05-24T23:43:45","modified_gmt":"2024-05-24T20:43:45","slug":"exchange-and-returns-policy","status":"publish","type":"page","link":"https:\/\/www.ne-fa.com\/en\/exchange-and-returns-policy\/","title":{"rendered":"Exchange and returns policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>The exchange, return and shipping policy &#8211; Neva New Fashion is as follows<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Neva New Fashion store policy accepts returns for orders in two cases only<strong><\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Product arrives in damaged condition<\/li>\n\n\n\n<li>The product does not match what was ordered<\/li>\n\n\n\n<li>In the event that an order is received that does not match what was ordered, or the order is received with a shortage of some products, or the order is received with damaged products, the following steps must be followed to submit a return.<\/li>\n\n\n\n<li>A video clip must be filmed showing that the order is missing one or more products. This also applies if products are received that do not match what was ordered or if there is damage to the received products.<\/li>\n\n\n\n<li>Send the video within less than 24 hours, mentioning the order number, invoice, and receipt number to the e-mail \u201c <a href=\"mailto:support@ne-fa.com\"><strong>info@ne-fa.com.<\/strong><\/a> <strong>\u201d<\/strong><\/li>\n\n\n\n<li>The relevant department will review the request and confirm the reason. Compensation will be made according to each request.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">In the event that the customer refuses to receive the order or refuses to pay the customs duties incurred on the order, in this case, it will be done<strong><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The order was destroyed by the shipping company directly due to the inability to deliver to the requested address. (We recommend that our valued customers follow up<strong><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Place their orders directly through their accounts and through the tracking numbers that are attached to the orders with shipping companies to find out<strong><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">If any customs fees are imposed on orders to avoid delay or damage.)<strong><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Some frequently asked questions<strong><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Q: I received a defective\/damaged product, can I get a refund?<strong><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">If the product you received is damaged or defective, You can return the product within 7 days from the date of receipt, provided that it is in the same condition in which you received it with the original box intact and\/or packaging intact. Once we receive your returned item, We will check it, If the product is found to be defective or damaged, We will return the value of the product paid, along with any shipping fees paid, within approximately 14 days from the date of your request to return the product.<strong><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Shipping policy<strong><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">  shipping companies, shipping duration, shipping fees,<strong><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Neva New Fashion ships orders through one of the two companies<strong><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>DHL &amp; SMSA<\/strong> , and the shipping and processing time is 2-7 working days<\/p>\n\n<p class=\"wp-block-paragraph\">Shipping fees<strong><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The shipping fee for Neva New Fashion is 34.5 including tax<strong><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">***Important Notes***<strong><\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Neva New Fashion&#8217;s policy regarding shipping orders to its customers is linked to the policy of the shipping companies it deals with. Therefore, Neva New Fashion emphasizes that shipping companies may impose additional insurance fees on the shipping process to specific countries or cities, and these areas are variable according to shipping conditions, and Neva New Fashion informs It charges its customers with the fees imposed directly via email to the customer, in order to charge his balance with the additional amount imposed to continue processing and shipping the order to the required address.<\/li>\n\n\n\n<li>Neva New Fashion currently does not deliver products to the following countries: Palestine, Iran,<strong> <\/strong>As well as some areas in some countries, the customer will be informed of this immediately upon any new update from the shipping companies.<\/li>\n\n\n\n<li>There is an additional insurance fee of 50 euros required by shipping companies for each order when delivering to the following countries: Yemen, Libya and Syria.<\/li>\n\n\n\n<li>There is an additional insurance fee of 20 euros<strong> <\/strong>Required by shipping companies for each order when delivering to the following countries: Sudan and the city of Nablus.<\/li>\n\n\n\n<li>In high-risk countries<strong> <\/strong>(<strong> <\/strong>Afghanistan, Burundi, Financial , Niger) 30 euros added to the selling price.<\/li>\n\n\n\n<li>countries<strong> <\/strong>(Central African Republic, Republic of the Philippines, Republic of the Congo, Eritrea, North Korea, Liberia, Somalia) 30 euros added to the selling price.<\/li>\n\n\n\n<li>Customers find difficulties in the Customs and Excise Office of the Republic<strong> <\/strong>Egypt because they sometimes impose high fees and costs, knowing that Neva New Fashion is not responsible for these costs and they cannot be expected or known in advance, so this must be noted.<\/li>\n\n\n\n<li>In order to avoid delays at customs for shipments destined for Qatar: The recipient&#8217;s ID number (QID number, etc.) must be provided. residence permit number, Driving license number, etc.) before paying the cost of the order and completing the order. You can add your ID number to the notes section when creating your order.<\/li>\n\n\n\n<li>Neva New Fashion provides the service to its customers according to a clear policy, such that once it delivers the order to the shipping company, Neva New Fashion is not responsible for any compensation in the event that the customer refuses to receive the order or refuses to pay the customs duties resulting from the order. In that case, the order is destroyed by the company. Shipping directly due to the inability to deliver to the requested address. (We recommend that our valued customers follow up on their orders directly through their accounts and through the tracking numbers that are attached to the orders with the shipping companies to know if any customs fees are imposed on the orders to avoid delaying or damaging them.)<\/li>\n\n\n\n<li>Starting next July 1, 2021, the European Union will impose the collection of value-added tax on all merchants around the world who sell goods over the Internet. With a value of 150 euros or less, For consumers located in the European Union. So if the value of the shipment is less than 150 euros, Provide the <strong>IOSS<\/strong> number for that shipment.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">How to get an <strong>IOSS<\/strong> number<strong><\/strong><\/p>\n\n<figure class=\"wp-block-embed\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/ec.europa.eu\/taxation_customs\/business\/vat\/ioss_en\n<\/div><\/figure>\n\n<p class=\"wp-block-paragraph\">Return policy and<strong>  <\/strong>For shipping \u2013 Neva New Fashion store<strong><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The exchange, return and shipping policy &#8211; Neva New Fashion is as follows Neva New Fashion store policy accepts returns<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13998","page","type-page","status-publish","hentry"],"pure_taxonomies":[],"_links":{"self":[{"href":"https:\/\/www.ne-fa.com\/en\/wp-json\/wp\/v2\/pages\/13998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ne-fa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ne-fa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ne-fa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ne-fa.com\/en\/wp-json\/wp\/v2\/comments?post=13998"}],"version-history":[{"count":1,"href":"https:\/\/www.ne-fa.com\/en\/wp-json\/wp\/v2\/pages\/13998\/revisions"}],"predecessor-version":[{"id":13999,"href":"https:\/\/www.ne-fa.com\/en\/wp-json\/wp\/v2\/pages\/13998\/revisions\/13999"}],"wp:attachment":[{"href":"https:\/\/www.ne-fa.com\/en\/wp-json\/wp\/v2\/media?parent=13998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}